1000s of Happy Customers
Testimonials
“Investing in LapSafe has helped us not only provide laptops in the right locations but also improve utilisation. From our dashboard insights, we’ve been able to buy fewer devices and achieve greater utilisation”
“We no longer need to log loans and record information manually to allocate a device to a student, whether that be using a paper or Excel based process, the process is now automated. We previously would have to manually report late or failed returns to the head of year, for example, who would then chase the student to find out where the device is. We can now open the ONARKEN® portal and email the student directly to make them aware of failed or late returns.”
“The ONARKEN® software was so intuitive that our technician started using it before the demo was even finished.”
“We didn’t have to push the lockers on anyone - the staff were asking for them. One doctor had a broken laptop and replaced it from a locker within the hour before a major meeting.”
“Rob and the LapSafe® team were responsive, helpful and genuinely felt like an extension of our own department.”
“We’ve got a clear five-year roadmap for digital transformation. LapSafe® lockers are a cornerstone of that strategy.”
“It’s more than lockers—it’s a new way of thinking about access, control, and sustainability.”
“LapSafe®’s ONARKEN® platform gives us insights to help plan for next year. We’ll move lockers or laptops based on real usage.
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“It’s provided flexible learning for students and given IT more control. It’s even better than we imagined.”
“I chose LapSafe® after conducting some research and consulting with our internal Workspace team, who were familiar with them as a reputable vendor. LapSafe® stood out for their strong track record and proven solutions in the market. My engagement with Rob from LapSafe® was smooth and effective, making the decision even easier. He clearly understood our needs and provided excellent support throughout the process, which gave me confidence that we were choosing the right partner for this project. ”
“The ONARKEN® software has been a useful addition to the LapSafe® offerings. As the Systems Specialist I manage all the library systems. Since the implementation of the software, I have been able to have more control over device issues within the Smart Lockers and units, using it to troubleshoot issues. With ONARKEN® I have also been able to customise reports and amend notices in-house.”
“The LapSafe® support team are excellent. They are knowledgeable, friendly, reliable, and easy to get hold of.”
“I would definitely recommend LapSafe® to other universities as it provides a useful service to students and enables them to be more flexible on where in the library they work without the need to bring in their own device. ”
“We are now able to deploy assets, unmanned and unstaffed, and track them through LapSafe®’s ONARKEN® software. The library team does not have to manually go through our system "here is your laptop", we can set it up, send them an email, and they come to collect it. Once the asset has been returned, we then get a notification. It is a straightforward process which eases staff workload.”
“The Smart Lockers are simple and easy to use, and students feel confident in using them. There has been very little training required to show students how to borrow items from the lockers. The self-service lockers have proved very popular amongst the students and staff like the freedom of a locker being placed centrally for their convenience.”
“I found the whole process to be effortless and efficient. Ben our LapSafe® Account Manager and Matthew LapSafe® Support have been fantastic, always at the end of the phone or email. The installation team were great, they fitted the unit in a timely manner and with minimal disruption. Matthew needed to work with our IT Department to ensure the unit was fully operational and I was always informed of the progress. Throughout the process, Ben stayed in touch to check that things were going ok and I know that I can contact them if I have any questions.”
“The LapSafe® team that delivered and set up the units were friendly, professional and very informative. The LapSafe® in-house support desk is great; if you ask for a change after the installation, it is just dealt with there and then. There have never been any hidden charges before we purchased the units or after they were installed. It works how we were sold it and definitely does what it says on the tin. ”
“The Diplomat™ pro lockers are a substantial investment, but when you weigh up the staff saving in time and £20,000 worth of laptops lost over the course of an academic year against no loss of laptops since installing, it’s a no-brainer as to why we now love our Diplomat™ self-service laptop loan lockers. ”
“Overall, the experience was excellent, and our account manager, Ben was fantastic from start to finish. He kept us up-to-date with regard to where in the process the order was. When it came to doing the branding, he was accommodating in working with our marketing team to ensure that the colours were correct. Even now Ben keeps in touch with us to keep us aware of any new innovations and software upgrades.”
“The ChargeLite™ lockers maximise the use of our space and the colour coding makes it simple for different years and classes to identify which locker to go to. The teachers have keys and open the lockers at the start of the day. The children are excellent at getting them out and placing them back in and connecting them back up to charge again.”
“Both James Cole at Lapsafe's offices and Chris Allen, our visiting Lapsafe Engineer performed more than adequately. Both have our thanks.”
“The hardware and software are reliable and the support is absolutely brilliant without fail.”
“The engineer came a day early and fixed two issues quickly and with no fuss. Thank you”
“Fast and efficient service as usual!”
“Our support engineer James Cole (who turned out to be our site engineer as well), was absolutely brilliant; approachable, professional, super efficient and sooo patient with us over the arrangements for and actual removal of our Lapsafe cabinets. Thankyou ever so much for your help.”
“Swift response, always kept informed and delivered.”
“Quick and helpful service with good communications from the engineer throughout.”
“Great customer service, reliable product, great aftersales care, students love the addition to our service offer, issues resolved quickly, easily aligns with our LMS.”
“Well organised and competent delivery of support requirements.”
“James, at Lapsafe support was extremely helpful. ”
“Always helpful always quick to respond”
“The staff are helpful and friendly.”
“The technician was prompt, courteous, thorough and professional!”
“A very professional and reliable company. Honest, efficient and friendly service.”
“Engineer is fantastic as always :)”
“Very quick response to the ticket I raised. Good communication throughout. Well done!”
“Great advice from the LapSafe Team helped the college realise its vision of creating an independent, technology rich, study space which meets the ever-changing needs of learners preparing for their next steps beyond Further Education. ”
“From our initial meeting to the completion of our first installation (with 3 further installations planned), the service we have received from the LapSafe Team has been exemplary. ”
“Very pleased with the support I have received from LapSafe®.”
“I have been using laptop trolleys for more than 11 years now. Never had any issues and very supporting.”
“James was really helpful in getting the engineer sent to site and the engineer was super helpful too. Very respectful, polite and knowledgeable guy who carried himself and went the extra mile. Overall brilliant service from LapSafe®.”
“LapSafe® always offer a great service, great product and if you need them for support they are always there to get the job done.”
“Fast resolution and good communication.”
“We received fast and efficient service when we needed a laptop trolley upgraded.”
“Excellent service and cost. Absolutely love these trolleys.”
“The response from support was quick, we were given a number of options with regards to solving my query. James was helpful.”
“We've had two LapSafe® trolleys for over 12 years and other than having the charging cables changed in order to fit new laptop models, we've never had any problems with the trolleys. A worry-free laptop charging solution.”
“The service and response received across the spectrum of roles we interact with a third party solution. Through sales, support and installation it is a smooth and seamless experience”
“Always efficient and reliable with their support”
“Was kept informed of the call out arrangements, engineer attended at the expected time and completed the job efficiently. Great service.”
“Really timely and effective response. Good communication, thank you!”
“Came to do some changes to the LapSafe® to accommodate new laptops with different power supplies, quick, efficient and friendly, 'jobs a good un!' ”
“Support from LapSafe® is always top class. Response times excellent and staff always happy to help.”
“Always super support from Lapsafe. Engineer is professional and reliable. Knowledgeable and polite. Never let us down!”
“Good product, first rate support, what more could we want!”
“Swift and detailed response from Matthew as always :)”
“The service support is always of an extremely high quality and the focus is always on the user.”
“Rapid response with good advice given – thanks!”