Last Updated: 19th April 2018
LapSafe® is committed to ensuring that your privacy is protected and any information that you share with us will be treated respectfully and in accordance to this policy statement. This notice sets out most of your rights under the new laws due to change on 25 May 2018, and we will continue to check any updates under the new GDPR for any subsequent amendments.
LapSafe® may change this policy from time to time by updating this document and you should check this document regularly to ensure that you are happy with any changes.
Our Privacy Promise
As well as our Privacy Promise, your privacy is protected by law.
Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. This includes sharing it with relevant third parties. The law says we must have one or more of these reasons:
A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.
Here is a list of all the ways that we may use your personal information, and which of the reasons we rely on to do so. This is also where we tell you what our legitimate interests are:
|What we use your personal information for||Our reasons||Our legitimate interests|
We require this information to understand and respond to your needs and provide you with better products and service, and in particular for the following reasons:
You can ask us to stop sending marketing by contacting us at any time. We may ask you to confirm or update your marketing choices, if you take out any new products or services with us in future. We will also ask you to do this if there are changes in the law, regulation, or the structure of our business.
We will not sell or share your data with third party companies other than our data processors.
Under certain support circumstances Diplomat™ LMS customers we may need to pass data onto our software partner, for more details on this please see our Diplomat™ LMS Privacy Statement
Data processors are third party companies that provide us services such as Web Hosting and Email Marketing. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation other than us. They will hold it securely and retain it for the period we instruct.
LapSafe® will only send your data outside of the European Economic Area (‘EEA’) if we require to use a data processor.
If we do pass your data to a data processor outside of the EEA, we will make sure that it is protected in the same way as if it was being used in the EEA. We’ll use one of these safeguards:
We will keep your personal information for as long as you are a customer of LapSafe® Self-Service Solutions Ltd.
After you stop being a customer, we may keep your data for up to 10 years for one of these reasons:
We may keep your data for longer than 10 years if it relates to a product where we give a lifetime warranty. We may also keep it for research or statistical purposes. If we do, we will make sure that your privacy is protected and only use it for those purposes.
If you complete a form on our website without becoming a customer, we will keep this data for 2 years for one of the following reasons:
You can request access to any personal data held by us by emailing email@example.com or by putting their request in writing to the Data Protection Officer and posting to:
LapSafe® Self Service Solutions Ltd
3 Wakes Hall Business Centre
LapSafe® has a strict email marketing policy and you will only receive emails from us if you have given us consent to do so (opted-in).
We have separate marketing email campaigns that can be selected so you only receive what is right for you and these can be updated at any time by clicking on the link in one of the emails or emailing firstname.lastname@example.org
You also have the right to unsubscribe from receiving all marketing emails from LapSafe® this can be done by clicking unsubscribe in one of our emails or email us directly email@example.com
You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’.
There may be legal or other official reasons why we need to keep or use your data. But please tell us if you think that we should not be using it.
You can ask us to restrict the use of your personal information if:
If you want to object to how we use your data or ask us to delete it or restrict how we use it, please contact us (details below).
Please let us know if you are unhappy with how we have used your personal information. You can contact us by using the contact information here
You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern.
FAO: Data Protection Officer
LapSafe® Self-Service Solutions Limited
3 Wakes Hall Business Centre
Data Protection Officer
Document Reference: LAPSF256_07032018_V1