FAQ’s for LapSafe® Smart Lockers & Storage And Charging Solutions

Fill out the query form on the Support Page
Email support@lapsafe.com or Phone 0800 130 3456
Visit our Knowledge Base support.lapsafe.com for a range of guides to help you make the most of your products.

We often hear that our products are so intuitive that users need no training at all to borrow devices, however we are always happy to offer support.
Along with our user guides you will receive full training to make sure you can get the best from our smart locker services and software.

Yes, our Knowledge Base is designed to help you make the most of your products and services.

Visit the Manual Page to find documentation for all your LapSafe products.
For further information for using and setting up our smart lockers visit our Knowledge Base.
If you need any help or further guidance please contact support support@lapsafe.com

Yes. Order replacement or additional keys for your LapSafe® product by visiting Request Replacement Keys.
Please make sure you have your Product Serial Number or Key Number to hand.

All our products come with extensive warranties. To find full information visit our Product Warranty Page.

To activate your warranty visit the Activate Warranty Page.

Get in touch with us directly for a quote or speak to your IT provider and ask about LapSafe®.
For more information contact sales@lapsafe.com

Yes, we currently have 350+ business partners and resellers who will be happy to help you.
For more information contact sales@lapsafe.com

Yes! We can organise an online demonstration or a site visit. We also have an extensive showroom you can visit at our premises in Colchester.

Please contact sales@lapsafe.com and ask for a demo

Yes! There are several ways you could see any of our products in person:
Visit customer sites: We have lots of customers who would be happy to show their lockers on site to provide real life demonstrations and give practical advice.
Visit our show room: We have a show room at our head office in Colchester where you can come and see any of our products in person.
Attend an event: We attend dozens of exhibitions every year and often take products with us. To see our upcoming exhibitions see the Events Page.
Please contact sales@lapsafe.com and our team will be happy to help

Yes, we deliver worldwide.

All our smart lockers and trolleys are delivered by our own fleet of delivery drivers.

We always aim to provide the best possible service to our customers. Delivery times will depend on specific products as some are from stock and some are created bespoke.
Please contact your account manager via the Contact Us Form or email sales@lapsafe.com for specific delivery times.

Our smart lockers are installed by our own fully trained engineers. Details and installation requirements will be confirmed as part of the order process.

ONARKEN® is the heart of all our smart lockers. Designed and built by our own teams, it combines all our services in one central software platform. It can be customised to suit your workflows and offers an extensive report suite. Read through the Services pages to see what it can do!

Yes, our Smart Lockers have a full suite of APIs to fully integrate with your existing systems.
Popular integrations include: Active Directory (LDAP), Library Management Systems (SIP2), EntraID, PaperCut, Paxton, SISO, and more.

Yes our smart lockers seamlessly integrate with leading ITSM tools including HaloITSM, FreshService, Alemba, ServiceNow

Yes.

Yes. Our ONARKEN® software allows admins to designate ‘easy access’ locker bays, positioned at comfortable heights for users with accessibility needs. When a user requests ‘easy access’, the system will allocate the suitable locker.

Yes using our ONARKEN® Platform it is possible to set-up user permissions and restrict users to a set number of devices.

Yes using ONARKEN® it is possible for the administrator to set user access

At LapSafe we have led the way in Smart Charging for 25 years. Our products offer a range of charging options ensuring you get the best possible services.
If you have any questions about charging options, or to find out which would work best for your organisation, please contact our account managers via the Contact Us Form or email sales@lapsafe.com

LapSafe® are the only locker providers to offer true smart charging. This intelligent system monitors and controls charge levels, manages power, and Checks the correct item is returned to the correct place.

We offer a range of charging options, housed in a wide variety of locker bay sizes, so virtually any item can be charged.
Common devices include any model of laptops, tablets, chromebooks, phones, VR headsets, PDAs and hand held devices.
If you would like to check if your particular devices will be compatible please talk our account managers via the Contact Us Form or email sales@lapsafe.com

Yes, with data transfer options you can upgrade your devices remotely while they charge.

Yes our Diplomat™ Pro and Consul™ Smart Locker ranges can be fitted with cables and switches in-situ using Wake on LAN (WoL). In addition, you can add KVM with our 19” rack terminal, take complete remote control of devices, and offer instant break/fix solutions.

At LapSafe safety comes as standard.
All our products use soft-start protection, surge protection and residual voltage protection to protect users, devices and products.

LapSafe® are the UK’s leading provider of Smart Lockers and Charging Trolleys. With 25 years experience, specialising in smart and safe charging, we invented the first ever charging trolley and implemented some of the first Smart Lockers.
Read our About Us Page to find how our family run company has lead the way in smart charging technology.

LapSafe® leads the way in smart charging and power management with unique technology you won’t find anywhere else.
With 25 years of innovation, we create solutions built to last, with sustainability and quality at their core. We're proud to build trusted, long-term relationships with the people we work with around the world.

Our head office is in Colchester, UK.

Yes we operate internationally and ship our solutions around the world. We currently have installations in UK, Europe, USA, Middle East, Australia and New Zealand.

If you would like to work with us or become a reseller for LapSafe® products and solutions please talk with one our account managers.
Get in touch via the Online Form(link) email sales@lapsafe.com or call 0800 130 3456

At LapSafe we take our environmental responsibility seriously. We’re proud to be involved in a range of initiatives, programmes, accreditations, and activities that help us actively reduce our environmental impact.
All our products are developed with sustainability in mind to help our customers with their own carbon reduction efforts.