Frequently Asked Questions

Search here for answers to our frequently asked questions. If you have a question that is not covered then give our team a call who will be happy to help.

What colours are these available in?
Our Diplomat™ and Consul™ ranges can be powder coated in most RAL colours. See our configuration for more details lapsafe.com/diplomat-pro Our Envoy™ range comes in Traffic White (RAL 9016).
Can we customise the Touch screen?
Yes the touch screen is customisable. You can change the background image/video, colours and configurable text elements.
Can we add a data connection into the bays?
Yes our Diplomat™ and Consul™ ranges can be fitted with structured cabling and switches to allow updates can be carried out on the devices in-situ using Wake on LAN (WoL). In addition, you can add KVM with our 19” rack terminal, take complete remote control of devices, and offer instant break/fix solutions.
Can we use our own managed switch?
Yes
Can we restrict users to only borrow one device?
Yes using our ONARKEN® Platform it is possible to set-up user permissions and restrict users to ‘x’ number of devices.
Can we restrict who has access to what?
Yes using our ONARKEN® Platform it is possible for the administrator to set user access.
How do we provide a DDA compliant service?
Our ONARKEN® cloud-based software allows the administrator to enable access to out of reach bays, ensuring that only accessible locker bays are made available. Fully DDA compliant.
Can we ensure users only take a fully charged device?
Yes. Charging is integrated into the borrow and return process to ensure the best-charged device is always loaned. All devices are charged simultaneously in the fastest possible time.
How many towers can you connect per terminal?
This does depend on product, however, we recommend that you connect no more than eight towers to a terminal, this could give you up to 96 locker bays.
What assets can be loaned from the Diplomat Pro?
This is entirely up to you! We have a range of difference bay sizes to accommodate most needs together with power options.
What is the different between Consul and Diplomat Pro?
Our Consul Smart Lockers offer loaning of assets only whilst the Diplomat™ Pro is our all-in-one solution. Diplomat™ Pro offers loaning of assets, drop-off and collect, IT break/fix and hot lockers.
Do you provide stats or a management tool?
At the heart of our self-service smart locker ranges, ONARKEN® combines all our software services in one centrally managed suit of applications. An innovative cloud-based solution that is highly customisable. A full reporting suite is included for you to produce as many reports as you require, add them to your dashboard for up to the minute statistics, or have scheduled emails sent to users when they need them.
Can you integrate ONARKEN® with any other systems?
Yes with our full suite of APIs you can integrate any existing solutions and take control of your users, assets, groups, lockers and smart locker services. You can Integrate ONARKEN® into third-party tools that you already use to enhance your experience. Integrations available, Active Directory (LDAP), Library Management Systems (SIP2), Azure, PaperCut, Paxton and SISO.
What charging do you offer?
We offer five types of charging: SmartLine™ Low Voltage tip, USB2.0, and USB-C, ChargeLine™, and ChargeLine™ Ultra. You don’t have to have charging in our lockers if you don’t want too either. SmartLine™ - SmartLine™ features LapSafe®’s unique ultra-safe built-in charging specific to the make and model of laptop, Chromebooks, or tablets. Charging is integrated into the borrow and return process to ensure the best-charged device is always loaned. All devices are charged simultaneously in the fastest possible time. Incorporated into our power management is PowaSave™. PowaSave™ understands when a group of devices are fully charged, it switches off the power supplies, meaning no electricity is wasted, keeping environmental damage and running costs low. Your carbon footprint is reduced. The clever technology automatically switches the power back on only when the devices need it. Available to suit devices that charge via low voltage tip, USB2.0 and USB-C Chargeline™ - Our ChargeLine™ charging solution uses the device’s own AC adaptors. Standard UK 3-pin or Euro plug sockets are conveniently fitted in each locker bay, allowing easy device access. ChargeLine™ Ultra – Our ChargeLine™ Ultra charging method is an ideal solution where hot lockers are required. Up to three devices can be charged using 2 x USB2.0 sockets and a standard UK mains socket.
How much is installation?
Installation is included in the price of our Diplomat™ PRO and Consul™ ranges.
What is the warranty?
Our warranty is Lifetime. Please refer to our Lifetime warranty here: lapsafe.com/warranty
What ID methods can be used on the Self-Service Diplomat™ lockers?
MIFARE®, Barcode, QR code, Biometric and Magnetic Stripe.
How long is the delivery process?
Normally we aim to deliver, install and commission your product in 12 weeks. Each unit is built to order and handmade in our facility.
Will you fit the system for me?
All our smart lockers are delivered by our own fleet of delivery vehicles and installed by our own fully trained engineers.
Can I see a Smart Locker before committing to purchase?
Yes. We have lots of customer’s willing to show off their smart lockers providing real life demonstrations and practical advice. We also have a selection of smart lockers at our head office in Colchester. Just speak to your account manager to book in a demonstration or visit our website www.lapsafe.com
Where can your Smart Lockers be fitted?
Anywhere really, so long as they are indoors and away from areas of moisture and the elements.
How do I place an order?
If you are already at the order stage then you would have been allocated an account manager who will be happy to help you with your order. We accept purchase orders, via email or by post. We do not accept verbal orders.
Why do organisations introduce smart lockers?
Smart Lockers can be used the automate the manual loaning of devices saving on staff time checking in and checking out devices. Our smart locker ranges can increase the user experience and manage loaning, break/fix, drop-off and collect as well as manage hot lockers. They can speed up the management of assets and break/fix.
What is charged-based and time-based deployment? And what is the benefit of either?
We reissue charged devices in one of two ways depending upon product. Diplomat™ PRO uses charge-based deployment and Consul™ and LITE towers use time-based deployment. Time based: When a device is returned and the door shut, we recorded the time the device is back, we then will not release that device back into the loan pool until a set period is elapsed. This is normally 60 minutes. The benefit apart from a cost saving, is that devices are always back in circulation one hour after being put back, most devices will charge to 70-80% in that time. Charge based: Is by far our most popular method as it is completely autonomous and gets devices back into the loan pool as quickly as possible. Once the device is returned, we monitor its charge state, once the device reaches approximately 80% charged the device is released back to the loan pool for the next user. The major benefit of charge based over time based is devices that charge to 80% in less than one hour are return back to the loan pool much quicker. As an example, a device borrowed at 100% charged and returned at 80% charged will be released in minutes rather than an hour. It provides a far more fluid and dynamic loaning experience when devices have a quick turnaround.
Do you only loan laptops?
No. We can loan all types of assets and this really depends upon what you wish to loan. Our lockers come in various sizes to suit most devices.
Where do people install the lockers?
Libraries, corridors, offices, wards, classrooms, warehouses, ambulance stations all sorts of places!
Do you provide a portal/dashboard for managing the service?
Yes each administrator can create their own dashboard of information about the current state of their lockers, devices, users, loans etc.
Who are your main competitors?
There are hundreds of smart locker manufacturers all doing things in different ways. LapSafe® though has a unique offering because of it integrated SmartLine™ charging. We specialise in charging devices so we are biased towards asset lockers and providing charged devices to users when and where they need them most. Our lockers though, do not just loan devices, we offer multiple services from our smart locker platforms, including, loaning, hot lockers for your staff/users, break fix solutions and drop off and collections. Where we are very different is that we can offer all those services in one hybrid locker solution. There is no need to buy all different lockers from all different manufacturers. We are the only all-in-one locker solution.
What material is used to make the product?
The ClassBuddy™ is made from recycled steel.
What warranty do you offer?
The ClassBuddy™ range has a Lifetime Warranty on parts and labour.
Do you have any space saving storage and charging solutions available?
Our ClassBuddy™ range of storage and charging has a small footprint. Choose from trolleys, desk, wall cabinets and a locker format that can store and charge up to 32 devices. See our website for more details.
How do the devices charge?
The ClassBuddy™ range using the devices own AC adaptors. These are secured via our neat cable management system in the service area of your unit. Users have access to the front of the trolley whilst only administrators have access via a different key to the service area where the AC adaptors are housed. LapSafe®’s power management system ensures all devices are charged simultaneously in the shortest possible time and incorporates three key areas of protection: soft-start, surge, and residual voltage. These provide the highest level of protection for the user and your equipment. Standard UK 3-pin sockets or Euro sockets.
How can I protect my devices whilst charging?
LapSafe®’s power management system ensures all devices are charged simultaneously in the shortest possible time and incorporates three key areas of protection: soft-start, surge, and residual voltage. These provide the highest level of protection for the user and your equipment.
Are there different lock options available?
The ClassBuddy™ range can be secured by a choice of locks: Keyed locks, MIFARE™ locks and PIN code locks. Ask your LapSafe® Account Manager for more details.
Can I order more keys?
Yes. Order replacement or additional keys for your LapSafe® product via our website http://138.68.129.227/support/keys We need either your trolley serial number or key serial number for each key you require.
Are your trolleys able to connect to the network?
Our Data Transfer option allows you to carry out functions like updates to all devices charged in the ClassBuddy™ trolley using Wake on LAN (WoL). Switches and structured cabling are provided to connect your devices to your network.
Does your ClassBuddy™ range offer any static options?
Yes. The ClassBuddy™ Locker is a compact and cost effective charging locker for up to 32 Chromebooks, small laptops or tablets. See our website lapsafe.com for more details or contact your LapSafe® Account Manager.
Do you offer any additional options?
Yes. Our ClassBuddy™ Trolley offers four additional options: Data Transfer, Timer, Wireless Access Point, and Docking Station. Details can be found on our website lapsafe.com
What colours options are available?
The standard colour is Blue. These are normally available from stock with a delivery between 7 and 10 days. Other colours available are Black, Red, Yellow and Green which may have a longer lead time as they are not stock colours.
How does the Mentor™ Trolley differ from the ClassBuddy™ Trolley?
The Mentor™ is our flagship range and provides the highest levels of security as well as intelligent charging of devices. It offers four types of charging; our unique patented SmartLine™with PowaSave™ (requires no AC adaptors), ChargeLine™, USB-C and USB2.0. The Mentor™ has a fully welded chassis, piano style hinges and anti-jemmy plates along the door edges which remove common points of weakness. Doors are reinforced and fitted with four-point locking and uses high security keys to access. Inside the trolley, it has a modular construction allowing you to mix n match devices. A truly sustainable storage and charging trolley built to withstand the test of time. The ClassBuddy™ range is designed to be cost effective with a smaller footprint than the Mentor™ range. It does not have quite as many security features and usings the devices own AC adaptors. Euro sockets are available in both ranges.
What is the benefit of the Mentor™’s modular construction?
The Mentor™ is probably one of the most sustainable trolleys available within the market today. Its modular construction allows devices to mix and matched. Each module holds five laptops or ten tablets, so a Mentor™ could hold up to 60 devices. Each module can be a different make and model. This means you can have up to six different devices in one trolley and when using SmartLine™ we do not need the devices own AC adaptors, they are free to be used by the users for extended use. The Mentor™ can be upgraded when your devices change so there is no need to invest in a new trolley. We still upgrade trolleys that were sold over twenty years ago!
What warranty do you offer?
The Mentor™ range comes with a Lifetime Warranty on all parts and labour.
How do you manage the temperature whilst charging the devices?
The Mentor™ trolley comes fitted with thermostatically controlled fans which are designed to turn on when the temperature starts to rise, once the temperature returns to a normal level the fans are turned off. If for any reason the temperature cannot be reduce the unit will automatically shut down to prevent overheating.
What is SmartLine™/SmartLine™ USB-C charging?
SmartLine™ in Mentor™ comes in three types. Low voltage tip, USB2.0 and USB-C. With SmartLine™ you no longer need your original AC adaptor; we provide a fully managed power system that takes power from a single mains socket and distributes it to your devices to the same specification as the OEM requires. We provide the electronics and power supplies for each module to specifically suit your devices. A number of safety systems are built in as standard, and with PowaSave® you can reduce your carbon footprint.
Can you confirm if you have any electrical safety features for the ChargeLine™ option as the power sockets are situated at the front of the bays.
As standard our soft-start protection, surge protection and residual voltage protection are all included, in addition to this, when the doors of the Mentor™ ChargeLine™ trolley are open, no power will pass to the sockets to ensure user protection.
How secure is the trolley?
The Mentor™ trolley is probably the most secure storage and charging trolley available in the market. It offers the highest levels of security with a fully welded chassis, piano style hinges and anti-jemmy plates along the door edges which remove common points of weakness. Doors are reinforced and fitted with four-point locking and uses high security keys to access.
Can the devices be updated whilst on charge?
Yes with our data transfer upgrade.
How does data transfer work?
Our Data Transfer option allows you to carry out functions like updates to all devices charged in the Mentor™ trolley using Wake on LAN (WoL). Switches and structured cabling are provided to connect your devices to your network.
What other options are available with the Mentor™?
Our Mentor™ Trolley offers four additional options: Data Transfer, Timer, Wireless Access Point, and Docking Station. Details can be found at lapsafe.com/mentor or contact your LapSafe® Account Manager