Why is Self-Service so Popular?

Kay Tilbury

Kay Tilbury

According to The Business Research Company, the self-service technologies market size is set to grow to over £40 billion in 2024, at an annual growth rate of 8.2%.

Self-service solutions now come in a variety of interfaces, such as ATMs, Kiosks, Smart Lockers, Vending Machines, and SCOs (Self-Checkouts); each providing an array of benefits for businesses and the end user.

You’ll find these solutions across multiple sectors, such as healthcare, education, offices, retail and manufacturing, and many more.

Here, we look at some of the key benefits which have contributed to the market’s significant growth.

Enhanced Convenience

Self-service allows the end user to access assets, resources, or services without having to interact with staff. This convenience is especially appealing in today's fast-paced world, where people often prefer to accomplish tasks quickly and independently.

Increased Control

Self-service puts the control in the hands of the end user. They can choose what they want, when they want it, and manage the procedure. This sense of control can lead to greater satisfaction and a more positive experience.

Elevated Efficiency

For businesses, self-service can lead to increased efficiency by reducing the need for staff to assist with time-consuming routine tasks. This can result in cost savings and allow employees to focus on more pivotal or value-added duties.

24/7 Availability

Self-service options are typically available 24/7, providing the end user with access at any time of day or night, without being restricted by business hours.

Boosts Privacy

Some customers prefer self-service because it offers a level of privacy that may not be available when interacting with a staff member. This is particularly beneficial for sensitive transactions or personal information.


Self-service options are often faster than traditional service solutions since the end user can operate at their own pace, without having to wait for assistance from staff.

In conclusion, the popularity of self-service can be attributed to its ability to provide convenience, control, efficiency, privacy, and speed to both businesses and the end user.

Looking to investing in a self-service solution?

LapSafe have designed a range of intelligent Smart Lockers that are both innovative and flexible, designed specifically to meet and exceed the demands of today’s work and learning spaces. Offering services such as loaning of assets, drop off and collect, hot lockers and break/fix. LapSafe®’s cloud-based platform ONARKEN® combines all our software services into one centrally managed suite of applications which can be tailored to suit a multitude of workflows.

Use our Contact Form to get in touch with our friendly team, they’ll be able to discuss the best solution for your business and provide demonstrations.

If you’d like to delve more into our solutions, visit our Smart Locker page and/or our Storage & Charging Solutions page.