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Streamline Fault Reporting and Fixes

When managing loanable assets across busy campuses, workplaces, or frontline environments, maintaining device reliability is essential. Faulty or damaged items not only disrupt users’ day-to-day tasks but also burden IT teams with reactive issues that could have been resolved earlier.

That’s why LapSafe® has enhanced its self-service smart locker solutions with a built-in Fault Reporting and Ticketing service, powered by our intelligent ONARKEN® platform. Designed to simplify the way organisations handle asset issues, this service helps prevent faulty devices from re-entering circulation, protects the user experience, and keeps your operations running smoothly.

A Smarter Way to Manage Faulty Assets

With our new Fault Reporting feature, users can now report any issues with a device at the exact moment they return it to a locker, whether it’s damage, a battery fault, or a software problem. This real-time reporting ensures that devices requiring attention are flagged before they’re loaned out again, avoiding frustration for future users.

Once an issue is reported, ONARKEN® automatically generates a support ticket, notifying the relevant IT or technical team. This ticket includes relevant asset details and issue descriptions, allowing your team to quickly diagnose and resolve the problem.

When resolved, administrators can easily update the ticket status, and the device is released back into circulation. This ensures a clear audit trail of every incident, issue, and resolution, maximising accountability and minimising downtime.

Administrator Controls & Customisation

Every organisation operates differently, which is why ONARKEN® offers highly configurable settings for fault reporting. Administrators can:

  • Enable or disable fault reporting for specific asset types.
  • Set reporting conditions based on loan rules, such as asset category or loan duration.
  • Choose how fault reporting is presented to users within the locker interface.
  • Manually raise tickets for identified issues, even outside of a loan transaction, preventing faulty items from being loaned until resolved.

This customisation ensures that your asset management workflows remain efficient, consistent, and tailored to your operational needs.

Key Benefits of ONARKEN® Fault Reporting & Ticketing

  • Improved User Experience - Give users confidence that any issues they experience will be taken seriously and resolved quickly.
  • Preventive Maintenance - Identify recurring problems early, before they impact others or result in expensive repairs.
  • Customisable Workflows - Adjust reporting and ticketing settings to align with your internal processes and asset types.
  • Operational Efficiency - Reduce manual work for your IT team by automating fault logging, notifications, and tracking.
  • Better Asset Availability - Ensure only fully functional devices are in circulation, improving overall service levels.

Powering a Reliable Self-Service Experience

This service forms part of LapSafe®’s wider mission to help organisations streamline device management, reduce support costs, and empower users with easy-to-use, self-service tools. By closing the loop on fault reporting and asset servicing, our smart locker systems help ensure that your technology estate is always ready for the next user.

Whether you’re in education, healthcare, corporate, or public sector environments, our smart asset workflows, driven by ONARKEN®, are built to scale and adapt to your needs.

Want to Learn More?

Use our contact form to get in touch to explore how ONARKEN®'s Fault Reporting & Ticketing can transform your approach to asset management.