NHS Trust Cut IT Downtime with Smart Lockers

Delivering 24/7 care across a large geographical area presents significant challenges, particularly in terms of managing IT support.

For Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH), outdated IT equipment, distribution methods were costing time, resources, and ultimately impacting patient care.

That all changed when they implemented LapSafe®’s Diplomat™ Pro Smart Lockers.

Customer Snapshot: RDaSH NHS Foundation Trust

3,400 staff
155,000 patients supported annually
128 sites across 650 square miles
Services spanning Doncaster, Rotherham, and North Lincolnshire

The Results

After installing LapSafe®’s Smart Lockers the results speak for themselves:

2,000+ clinical hours saved during proof of concept period (POC)
1,000+ laptops securely and efficiently distributed
Full removal of monthly IT clinics across three major sites

Instead of spending half a day travelling for device repairs and/or collections, clinicians now access or return devices within minutes, at any time of day. This resulted in greater device availability, reduced downtime, and allowed more time to focus on patients.

"The lockers gave us back 2,000 clinical hours in the POC alone—that’s the equivalent of a full-time nurse." — Martin Wilson, IT Lead, RDaSH NHS Foundation Trust

What Services Did LapSafe® Deliver?

This wasn’t just about installing lockers—it was about transforming IT support through a service-first approach:

IT Service Desk Lockers for 24/7 device access
Loaning Services for break/fix, refreshes, and new starters
Drop Off & Collect Lockers to reduce technician travel
Asset Management with full audit trails powered by ONARKEN®
Bulk Build Capability to prepare up to 100 devices simultaneously

“LapSafe®’s ONARKEN® software platform was so intuitive, our technician started using it before the demo was even finished.”

The Impact on Workflow

Clinicians gained time back, with fewer interruptions and no waiting on IT clinics.
Technicians became more efficient, reducing travel and focusing on higher-value tasks.
24/7 device availability ensured no one was left without the tools to do their job.
Carbon reduction through fewer journeys, supporting RDaSH’s NHS Green Plan targets.

A Strategic Move with a Sustainable Edge

This was not just an IT project, it supported key organisational goals:

Promise 14: Maximise the use of digital technology and innovation
Promise 22: Support consistent seven-day service delivery
Reduced CO₂ through travel cuts and streamlined deployment
Improved sustainability with less packaging and more efficient delivery models

“It’s all about saving time and improving access to the things people need to do their job.”

What’s Next for RDaSH and LapSafe®?

This is only the beginning. The Trust has big plans to expand its use of smart technology, including:

Full integration with ITSM tools for automated locker codes
Locker-based uniform distribution
Smart vending for medical consumables
Smart charging for clinical handheld devices

RDaSH’s story is now being shared across other NHS Trusts as a model for digital transformation, proving the value of partnership, flexibility, and scalable technology.

*“The smart locker solution from LapSafe® speaks for itself—easy to use, efficient, and highly scalable. But it’s the collaboration that really made this project successful.” *