FAQ's

Frequently Asked Questions [Click on the questions to reveal]

General
»	How do I become a Business Partner?
»	Do any of the currently available products have an insurance recognised safe rating?
»	I am not a Business Partner but want to purchase LapSafe Laptop Security products. What do I have to do?
»	What is the normal delivery time for products in the LapSafe® range?
»	Is it possible to place a regular stock order and will there be any commercial benefits in doing same?
»	Is it possible to purchase a LapSafe® Laptop Security product in specific colours?
»	What warranty cover is provided?
»	Can any printer be stored in the Mentor range?
»	How do we book a Product Training Session?
»	How do I find out who my FRAB Ltd Account Manager is?
»	Can any Radio Access Point be incorporated within the full Mentor product range and if so are there any additional costs involved?
»	Is there any loss of signal strength if a Radio Access Point is placed inside a LapSafe® Mentor?
Technical
»	Are all units in the LapSafe® Mentor range capable of supporting all types of laptop computer?
»	Will the LapSafe® Mentor range support PDA's and other such hand held devices?
»	When the alarm in the Mentor 'S' is set does the same person have to turn it off when the unit needs to be used or can anyone do that?
»	Is there any loss of signal strength if a Radio Access Point is placed inside a LapSafe® Mentor unit?
»	Is it possible to wipe all the alarm codes and if so can we reset the same?
User
»	Do the ventilation fans in the Mentor and Primary always run?
»	Do the charging lights in the Mentor 'S' and 'E' units always go off when the laptops are charged and will the light sequence be the same for all secure laptops?
»	Are the Mentor 'S' units fully operational when they are delivered?
»	Can I alarm the Mentor 'S' models, lock all the doors and still be able to move the unit without the alarm being triggered?

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