LapSafe® / Dell Customer Care

Thank you for visiting our UK Dell Customer Care website; we aim to provide you with information as quickly as possible to help you and your client with any issue that you (they) may have with a LapSafe® product. We aim to resolve the issue as quickly as possible; but you may find the answer below in our FAQ section.

If you require information about a delivery, repair, or you/customer has ordered an incorrect product then please contact Sales Support on 0845 230 1010 or email dell@lapsafe.com

We aim to contact your customer within 4 working hours from receipt of your request. DOA, faulty units will be collected from your customers premises within 5 working days. Items that have been ordered incorrectly will be collected when the correctly ordered product is delivered.

Key Contacts:

Name	Contact DDI	Email Address
Sales/ GFX Processing
Mark Exley – General Manager Development	+44 (0)1787 226 169	mark.exley@lapsafe.com
Emma Carlin – National Sales Manager	+44 (0)1787 226 161	emma.carlin@lapsafe.com
Mark Eaton – Dell Account Manager	+44 (0)1787 226 157	mark.eaton@lapsafe.com
Leanne Portsmouth – Internal Sales Support	+44 (0)1787 226 171	leanne.portsmouth@lapsafe.com
Production and Support
John Hutton – Production & Systems Manager	+44 (0)1787 226 163	john.hutton@lapsafe.com
Kyle Chaplin – Customer Services	+44 (0)1787 226 165	kyle.chaplin@lapsafe.com
Accounts
Natalie Edwards– Accounts & Credit Control	+44 (0)1787 226 168	natalie.edwards@lapsafe.com

If you need to write to us; our address is:

FRAB Limited (LapSafe® Products)

2 – 3 Wakes Hall Business Centre

Wakes Colne

Colchester

Essex

CO6 2DY

LATEST ICT NEWS

Apple Macbook Air is Editor’s Choice

30.11.2011 Read More

Laptop theft: MOD lost 188 laptops in 18 months

25.11.2011 Read More

More than 200 laptops lost or stolen from councils in 2008

24.11.2011 Read More

School science laboratories below standard

07.10.2011 Read More

ACCREDITATIONS

Often regarded as 'the standard' by which other companies benchmark their own products, LapSafe® Products employs rigorous quality assurance systems and constantly researches new ways to combat theft and resolve issues of criminality. Read More

At LapSafe® Products, safety comes as STANDARD, with ALL of our laptop trolleys, laptop carts and laptop security solutions fully CE certified. Safety Standards

CASE STUDIES

LapSafe®'s laptop cabinets, laptop charging trolleys and netbook carts have been tested, proven and we listen to our customers' needs when developing our products.